ORDERS

We try to operate a very rapid service and we are proud of our quick response. As a result, your order will be immediately processed once it is received. This makes it very difficult for us to make changes to your orders, therefore we regrettably cannot offer this service. Please see our terms and conditions and our shipping and returns policy for more information on this subject.

Once you have ordered your products we will send you an email to confirm that they have been posted. This email will also contain a registered tracking number for the postal service which you can use to track your order online.

We apologize sincerely if this has happened to you. If you wish to return this item then please inform us of your return by contacting customer support and we will address your problem immediately and to the best of our abilities. For more information on returns and compensation, please see our terms and conditions and our shipping and returns policy.

PAYMENT

For domestic deliveries there will be no necessary import taxes, however, for international shipping, import taxes are a standard occurrence. You can check the rates of import tax for your country by visiting the following link: http://www.dutycalculator.com

We accept direct debits from all major banks. Alternatively, you can pay using your Mastercard, American Express, Visa, Visa Electron or Visa Debit card. Some card restrictions do apply, but we have made every attempt for your purchase to be processed easily.

We accept direct debits from all major banks. Alternatively, you can pay using your Mastercard, American Express, Visa, Visa Electron or Visa Debit card. Some card restrictions do apply, but we have made every attempt for your purchase to be processed easily.

DELIVERY

We aim to please, therefore we offer free shipping anywhere within Indonesia. We offer both standard and premium services for shipping, and costs may vary to abroad destinations. When you place your order, our website will link you directly to the postal service who will quote you for your specific delivery. This is to make sure that everyone gets a fair price for their delivery.

Delivery time may vary. For standard domestic orders, expected delivery time is between 5 to 7 working days. Our premium service aims to deliver within 1 to 2 business days, however delivery can occasionally take longer. Please be patient and don’t hesitate to contact customer service if you are concerned about your delivery.

We accept payment in Indonesia Rupiah, Australian Dollars, and U.S. Dollars.

RETURN

Yes, we do offer returns and exchanges. Please see our terms and conditions and our shipping and returns policy for more information

Just as when you ordered a product and when it is dispatched, we will send you a confirmation email when your return has been received by us. We handle returns, and exchanges quickly and efficiently so you will also then receive another confirmation email soon afterwards when the processing is complete.